utility assistance

While we attempt to keep all information as current as possible, we suggest you call or visit the website of any organization you plan to visit to make sure the hours and location have not changed.

AEP OHIO
Percentage of Income Payment Plan (PIPP Plus); Low-Income Home Energy Assistance Plan (LI-HEAP); Payment Extension; Medical Extension of Service; Budget plans
Location: AEP OHIO
850 Tech Center Drive, 43230
Contact: (800) 277-2177

AT&T OHIO
Lifeline Ohio – discounted telephone service
Location: At&t Ohio, Lifeline Ohio Program
Po Box 4600, 50704
Contact: (888) 256-5378

AT&T OHIO
Directory Assistance/Information Exemption and other assistance for customers with disabilities
Contact (800) 772-3140 or TTY (800) 651-5111.

BREATHING ASSOCIATION
Energy Assistance – Summer Crisis HEAP; Winter Crisis HEAP; PIPP (Percentage of Income Payment Plan)
Location: Breathing Association
1520 Old Henderson Road, 43220
Contact: (614) 457-4570

COLUMBIA GAS OF OHIO
CHOICE Program
Assists customers who may be able to save on the cost of gas by switching to another supplier. Columbia Gas provides the service, regardless of the supplier.
Contact: (800) 344-4077
Spanish/English Customer Service

COLUMBIA GAS OF OHIO
Financial assistance programs (HEAP, Winter Crisis,  PIPP, HeatShare) administered through Community Action Agencies
For a list of local Community Action Agencies and their contact information
call Columbia Gas at (800) 344-4077 or HEAP at (800) 282-0880

COLUMBIA GAS OF OHIO
Budget Payment Plan/Extended Payment Plan
Contact: (800)  344-4077
Spanish/English Customer Service

COLUMBIA GAS OF OHIO – Medical Certification
Service: Provides emergency restoration of service or delays shut-off for medical reasons.
Contact: (800) 344-4077
Spanish/English Customer Service

COLUMBUS AIDS TASK FORCE (no web site)
Rent and Utility Assistance
4400 N. High Street, Ste. 300, 43214
Contact: (614) 299-2437

COLUMBUS CANCER CLINIC
Provided by LifeCare Alliance
Financial Assistance
1699 W. Mound St., Columbus 43223
Contact: (614) 278-3130

COLUMBUS CITY OF, DEPARTMENT OF PUBLIC UTILITIES
Payment Centers

Service: Accepts electric, water and sewer bill payments.
Location: Columbus Department Of Public Utilities
Main office: 910 Dublin Road
Columbus, OH 43215
Contact: (614) 645-8276

COLUMBUS CITY OF, DEPARTMENT OF PUBLIC UTILITIES
Special Payment Plans

Service: Low Income Discount Program and Senior Citizen Discount Program and other special payment plans.
Location: Columbus Department Of Public Utilities
910 Dublin Road, 43215
Contact: (614) 645-8276

FRANKLIN COUNTY OF, DEPARTMENT OF JOB AND FAMILY SERVICES
Prevention, Retention and Contingency (PRC)

Service: Provides financial assistance for emergency situations in which children are present in the home.
Click here for locations
Contact Customer Access Center: (614) 233-2000

FRANKLIN COUNTY OF, VETERANS SERVICE COMMISSION
Emergency Financial Assistance

Locations and phone numbers

GAHANNA RESIDENTS IN NEED (GRIN)
Financial Assistance for residents of Gahanna-Jefferson school district
Contact HandsOn Central Ohio for a referral first:
Contact: (614) 221-2255
Then contact GRIN
Contact: (614) 471-4491 Ext. 61 (Voicemail)

GLADDEN COMMUNITY HOUSE
Service: Emergency financial assistance; community services
Location: Gladden Community House
183 Hawkes Avenue, 43223
Contact: (614) 221-7801 Call for an appointment

IMPACT COMMUNITY ACTION
Service: Energy Assistance, H.E.A.P
Call for appointment: (866) 747-1038

Services: Rental Assistance, water utility assistance, furniture or other material assistance
Call for appointment: (866) 747-1040

JOINT ORGANIZATION FOR INNER CITY NEEDS – part of CAP4KIDS
Utility Assistance
578 East Main Street, Columbus, Ohio 43215
Contact: (614) 241-2530

THE BENEFIT BANK
Connecting people to financial and other assistance and services
Contact: (800) 648-1176
Email contactobb@ohiofoodbanks.org

OHIO STATE OF, DEPARTMENT OF DEVELOPMENT
Regular HEAP (No Disconnect Notice)
Service: Energy Assistance Programs
Administered through local Community Action Agencies
Contact: (800) 282-0880

OHIO STATE OF, OFFICE OF THE OHIO CONSUMERS’ COUNSEL
Service: Consumer inquiries on utility topics
10 West Broad Street, Suite 1800, Columbus, Ohio 43215-3485
Contact: (877) 742-5622 (toll-free in Ohio) or (614) 466-8574

PUBLIC UTILITIES COMMISSION OF OHIO
Service: Utility questions and complaints
Consumer Call Center: (800) 686-PUCO (7826)
Contact in Columbus: (614) 466-3292

REYNOLDSBURG HELPING HANDS, INC.
Service: Emergency assistance with utilities and prescription drugs
For residents of Reynoldsburg School District
7356 E Main St, Reynoldsburg, OH 43068
Contact: (614) 868-9394

SALVATION ARMY
Neighbor to Neighbor Utility Assistance
Service: Provides electric bill payment assistance to households with a shut-off notice or with service already shut off.
Contact: (614) 221-6561 or search website for caseworker by zip code.

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